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Great Customer Service – Full Service

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Letting someone into your home is daunting and can be scary because let’s face it, it’s hard to trust people. But this is why JuNK iT! takes their customer service seriously and makes 100% sure that you will feel comfortable letting our crew into your home when you order a full service. Here is a break down of our procedure so you know exactly what to expect when you hire JuNK iT! Our driver’s aren’t just hired out of the blue. They go through vigorous interviews and have Criminal Record Checks performed to make sure that the person you are letting into your home is respectful and reflects the values of our company. Upon hiring, they go through extensive training to make sure they are capable of performing the job at hand. When you call JuNK iT! your call will always be answered by a person who can answer any questions you may have. If you wish to continue with the procedure, our driver’s are told where and when you wish to receive your no obligation quote. Thirty minutes prior to their arrival within the 2 hour window of arrival that is given to you, our driver’s will call you to make sure you are home. If you are home, the crew will arrive in uniform so you can easily identify them. If the junk is inside your home, our driver’s will put on boot covers to ensure they don’t leave a messy trail behind. They will provide you with a no obligation quote in which you can choose to continue with or refuse. If you accept the offer, they require your signature in order to proceed with the project. Once the junk is removed, our driver’s will do a quick sweep and ensure the area looks presentable. Upon completion, payment is due on site and another signature. You will then be provided with an invoice and receipt. Last but not least, we leave a little fridge magnet behind! Customer service is important to any company that cares about their reputation and how they treat their clients. JuNK iT! prides itself in having the best customer service. Give us a call and find out for yourself! 416-531-5865.

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Written December 5, 2011 by Christopher Luciano

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